Delete the WRData and WRCore folders (if present).Once the agent has uninstalled it is recommend to delete the WRData and WRCore directories (if present) from ProgramData, which is a hidden system directory.Agent commands are processed as devices check-in. For information on how to force a device to check-in, click here.The system will quickly flash a Success message.In the next window, click Deactivate Device.At the top of the screen, use the Agent Commands drop-down menu to select Deactivate Device. Doing so results in the installer updating files before removing the old application, and in the event of application removal failure, the installation may.Check the boxes for the devices where you want to remove the agent.Under the Sites & Groups column, expand the Site and click the Group that contains the devices.Log in to the Webroot Management console. ![]() ![]() Note: When devices are deactivated, their licenses are cancelled, they are moved to the Deactivated Group (accessible in the Endpoint Protection console) and agent software is removed via agent command.
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